This Privacy Policy explains how Horti collects, uses, and protects information when you use our platform as a customer, seller, or site visitor.
1. Information We Collect
We collect information you provide directly, such as your name, company, email address, phone number, and messages submitted through enquiry, contact, or seller registration forms. We also collect basic technical information (such as IP address and browser type) automatically when you visit the site.
2. How We Use Your Information
We use this information to respond to enquiries, process seller registrations, manage product listings, generate quotations, and operate the platform securely. Seller account data is also used to verify identity and eligibility before approval.
3. Enquiries and Communication
Customer enquiries submitted through the platform are handled by our admin team, not directly by sellers. Contact details you provide in an enquiry are used solely to respond to that enquiry and are not shared with sellers unless necessary to fulfil the request.
4. Data Sharing
We do not sell your personal data. Information may be shared with service providers who help us operate the platform (such as email delivery services) strictly for that purpose, and only to the extent necessary.
5. Data Retention
We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal data, or to object to or restrict certain processing. You can exercise these rights by contacting us through the details listed on the site.
7. Cookies
We use essential cookies required for core site functionality, such as maintaining your session and language preference. We do not use cookies for third-party advertising.
8. Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated where reasonably possible.
10. Contact
Questions about this Privacy Policy or requests regarding your personal data can be directed to our admin team through the contact details listed on the site.